Yes. For your own safety, some items may not be carried as hand luggage. Please check the forbidden item list here.
The passenger is responsible for his/her carry-on baggage and TAAG is not responsible for the loss of carry-on baggage, however, we will do everything in our power to help you locate it.
Once located, the lost baggage will be sent to you free of charge to the airport closest to the passenger's address, using the services of any carrier.
Personalized delivery to the address provided by the passenger will be made within 50 km of the airport where the baggage would have been delivered. If the aforementioned address is outside this limit, the luggage may be transported by bus or train, with the passenger's agreement. In exceptional cases, the airport manager may authorize delivery beyond the above limit.
If personalized delivery is not possible, the passenger must travel to the nearest airport to collect the baggage.
If you need to purchase essential items and goods because your checked baggage has not been delivered, TAAG will reimburse you for these expenses if you meet the following requirements.
For adult passengers and children 2 years of age or older who have suffered a loss of checked baggage and meet the following conditions:
- You have lost all of your baggage, or in the case of partial loss, you have proof that the lost baggage includes essential items such as toiletries, clothing, etc;)
- You are considered a non-resident passenger at the airport where the claim is made
- The value of the compensation requested does not exceed the value of the compensation for the definitive loss of the baggage;
- All expenses must be declared and supported by proper documentation (bill/receipt)
Before purchasing essential items and goods, we advise you to contact TAAG for further information as there may be limits on refunds.
If you present proof of insurance to TAAG, we will compensate you with the declared value, in order for to suffer no further losses.
If you declared valuable items or merchandise to customs and/or a proof of insurance is presented to TAAG, you will be compensated according to the stated value, in order for you to suffer no further losses.
According to the limits of liability defined in the Warsaw Convention, TAAG will compensate the passenger by paying up to 22,00 USD for each kg of luggage, or an equivalent amount in eligible local currency, adjusted to the current exchange rate.
TAAG will look for your luggage for 30 days after the undelivered luggage claim has been made. If the luggage is not located within this time frame, it is considered to be definitely lost.
When you file your lost luggage claim you are given a reference that identifies your process. That reference will allow you to use an online tool that gives you updates on the current state of your undelivered luggage case. To access this tool, click here.
In order for us to begin looking for your luggage as soon as possible, you should make your claim while still inside the airport. However, if it is not possible for you to do so, you must file a complaint by writing within a maximum deadline of 21 days after the date of your flight, clearly indicating that you did not present your claim before leaving the airport.
No. For your own safety, the use of electronic devices, including toys with remote controls, are not authorised during flights.
Yes, you may carry them, however, for your own safety, use of such devices is only allowed if they are switched to flight mode (with all communication features switched off). During takeoff and landing, you may not use them, even if they are in flight mode.
Before you book your flight, you must contact TAAG to ensure availability for transporting special luggage.
Yes. The weight of your special luggage will be added to the weight of your normal hold luggage.
As long as you don't exceed the baggage allowance, transporting special luggage has no additional costs. Sometimes, because of the item's size or other specific needs, it might also be necessary to create special transportation conditions. These are the only situations where special transportation fees will be charged.
The following items are considered special luggage:
- Sports equipment
- Musical instruments
- Firearms and ammunition
- Perishable goods
When you deliver your luggage it will be weighted. You will then have the opportunity to pay off the excess luggage fare or opt for not sending all of your luggage.
Yes. When acquiring the extra luggage service in advance you can get more reduced values in all TAAG-operated destinations except for domestic.
No. For your own comfort, the extra luggage service is only valid for hold luggage.
Yes. TAAG offers the extra luggage service, where you may carry more luggage in the hold than usual, as long as you pay an exceed luggage limits
Yes, if you are travelling with an infant you may check an extra 10kg in the cargo hold without additional costs.
Yes, TAAG may refuse to check in your luggage if it does not follow the luggage guidelines. Make sure you are not carrying any forbidden items.
The airline is responsible for your checked luggage, and may refuse to check in your luggage if it does not follow the luggage guidelines.
Perishable items, such as meat, fish, vegetables, etc., may be accepted for carriage as long as they are secured in proper containers and do not conflict with destination authority guidelines and applicable regulations.
Besides the forbidden items, the following items are not allowed to be carried as checked luggage:
- Fragile objects (glass, solar panels, etc.);
- Valuable objects (computers, cameras and related accessories);
- Phones;
- Personal and/or important professional documents;
- Monetary goods (cash, credit cards, checks, gold, silver, etc.).
Depending on your route, you may have to pay an extra amount for the excess weight in your luggage.
The weight you can carry varies depending on your route. The best way to know how much weight you can carry is to use the simulator we have created for you.
Maximum allowed is always 32 kg, with further weight being considered as cargo and not checked luggage.
To find out exactly how much weight you can carry with your checked luggage, please use our simulator.
Hold luggage is transported in the airplane’s cargo hold. You will not be able to access this luggage for the duration of the flight so you should make sure it is not carrying any items you will need during the flight.
Passengers are responsible for their own hand luggage which they carry with them into the cabin.
The sum of the suitcase/item’s measurements may not exceed 115 cm. Example: 55 cm length + 40 cm height + 20 cm width.
Hand luggage can only include one item. You may also take one of the following items with you: personal shoulder bag, tablet/laptop computer bag, medical device that is allowed to be used on board.
Maximum allowed weight is 8 kg.
Carry-on baggage is what you are allowed to take into the aircraft cabin free of charge.
To take your dog or cat with you to Angola, you must present the following documents:
- Import Certificate issued by Angola's veterinary authorities;
- Rabies Certificate issued by a licensed veterinary doctor four months before arriving in the country.
Arms and weapons of all kinds, including ammunitions, are not allowed.
Yes, you can carry up to 2 litres of wine and 1 litre of spirits (gin, vodka, rum, whiskey, tequila, brandy, etc.)
Yes, as long as their total value does not exceed USD 500.
As long as you are at least 18 years old, you may carry up to 400 cigarettes or 500 grams of cigars or other tobacco products.
If you need additional information, you should contact the Angolan Embassy in your country of residence.
If your animal can be transported in the cabin, you must pay USD 14.70 per kg, up to a maximum 5kg weight.
If the animal must be transported in the cargo hold, the fare may vary, depending on the animal’s weight and the cage size. You must get in touch TAAG to get an exact fare. Please contact our Call Center or our Store Department.
In case you still have questions and doubts, contact the TAAG Cargo Service.
No, transporting a guide dog is free, as long as this animal is actively escorting a visually impaired and/or hearing-impaired passenger.
Yes. In this case, the animal will have to travel as cargo.
TAAG allows cabin transport, as long as the animal is always accompanied, is not a ferocious and is not bigger than the following measurements:
- Length (excluding tail): 50cm
- Height: 25cm
- Weight (including container): 5kg
If you need extra space, you may ask for an extra seat. You must mention your situation when booking your flight.
Yes, as long as it complies with the guidelines of the equipment's relevant medical chart, which must be delivered to Maintenance services 48 hours before flying. It must then be approved by Maintenance and TAAG’s own medical staff.
Yes, TAAG has several solutions for patient transportation. Click here for more information.
Yes, however, you must warn us of the fact during flight booking. You must give us information about the type of chair and battery.
Yes. However, you must warn us of your condition so that we may help you during boarding.
No. Special assistance for disabled passengers is completely free of charge.
Yes, TAAG has several solutions for assistance, which varying according to the passenger’s needs. Click here for more information.
Yes, you may travel with us, but special conditions must be met, including escorting by a medical doctor or registered nurse. Click here for more information.
You may travel at any stage of your pregnancy, but you will need a special authorisation after your 36th week. Click here for more information.
Yes, you will need a declaration — legally certified at a public notary — that authorises the child to leave the country.
Yes, children over the age of 5 can travel unaccompanied.
No. TAAG will only accept unaccompanied minors from 2 years old onwards.
Yes, from the age of 2 onwards, children may fly unaccompanied. TAAG provides a special assistant for children between the ages of 2 and 5 flying unaccompanied.
To travel with TAAG, the baby, child or youngster, must have a vaccine against Yellow feve. Minors under 9 months of age are exempt from this.
Your baby may fly at any age — however, if your baby is less than 7 days old, you will need to present a medical certificate confirming that the baby may fly.
Depending on your destination, route and passenger class you are flying in, you may have to pay an additional fare.
Depending on your destination, route and passenger class you are flying in, you may have to pay an additional fare.
Depending on your destination, route and passenger class you are flying in, you may have to pay an additional fare.
Depending on your destination, route and passenger class you are flying in, you may have to pay an additional fare. Please check the additional fares table.
All passengers with a ticket must present their identification documents at check-in. Children must be accompanied by a parent at check-in. Tickets must include the passenger’s name.
Airport check-in opens 4 hours before your flight departure and must be done until 1 and a half hours before this time. All you need to do is head for the check-in counters. We remind you that check-in schedules provided by your airline usually match the maximum time frame for passengers to be allowed to board a flight!
All you need to do is head for the check-in counters, or the kiosks in case they are available at your location.
No. You may check-in at the airport if you prefer.
If you have done an online check-in you must deposit your luggage in the First Class counters, or the Business Class counters, in case there is no First Class counter available.
Online check-in is available in the following conditions:
- For passengers with confirmed booking and electronic tickets for TAAG-operated flights;
- For all flights departing from Luanda (domestic, regional and itnernacional);
- For flights departing from the cities of Cabinda, Cape Town, Johannesburg, Lubango, Ondgiva, Beijing, Rio de Janeiro and São Paulo;
Online check-in can be done with our online tool, which you may find here.
Use the online check-in tool to select all passengers who are flying and check-in will be carried out for the entire group.
Yes, you can use the online check-in. You must print a new boarding pass to update the information.
- International Routes: Check in online will open 36 hours prior departure and will close 90 minutes to departure.
- Domestic Routes: Check in online will open 24 hours prior to departure and will close 60 minutes prior to departure.
Check here for more details on assistance on the ground offered by TAAG. For further information, contact us.
At the Lounge you will have snacks and drinks available, as well as completely free Internet access.
No Lounge vouchers are available.
No, the lounge is only available for clients travelling in First Class or Business Class. However, you may upgrade your class.
Lounges are available for all clients travelling in First Class or Business Class.
In case of a sudden deceleration, which may occur in both situations, laptops may become dangerous projectiles due to the speed they can reach when thrown.
Electronic equipment with lithium batteries must always be transported in the cabin.
Usually, short and medium haul flights are done with the Boeing 737 - 700, the appropriate aircraft for these types of flights.
Long haul flights are done with a Boeing 777: either the 300 ER or the 200 ER model. The airline will select the appropriate aircraft according to the flight’s specifics.
TAAG offers a catalog that allows you to choose which items to purchase on board the airplane.
Duty-free sell tax-free products. These shops are usually found inside airports or on board airplanes. Prices paid by clients are usually fully tax-free.
Bluetooth may not be activated at any point during flight.
Internet access is only available on our Boeing 777 - 300ER aircraft in flights to Portugal and Brazil for Business or First Class passengers.
Yes, as long as communication functions are switched off. You must turn on flight mode in your equipment and make sure WiFi and Bluetooth are both switched off.
WiFi service is only available in the Boeing 777 - 300ER airplane on flights to Portugal and Brazil. This service is only available for First Class and Business Class.
Yes, TAAG makes children’s books and games available.
Yes, if you prefer to take your own entertainment items, such as books, newspapers or electronic devices (make sure these comply with the guidelines for electronic devices.
This meal is designed for children aged between 0 and 2 years old. All food is allowed, but preference goes towards foods more easily accepted by infants such as instant baby food, baby bottle food, soups, fruit, vitamins, juices and instant cereals.
This meal is designed for children aged between 2 and 12 years old. All food is allowed, but preference goes towards foods more popular with children such as hamburgers, French fries, macaroni , sandwiches, chocolates, nuggets, pizza, ham and cheese.
This is similar to the vegetarian meal, except that eggs, milk and related products are allowed.
NOT ALLOWED
- Meats and general related products;
- Refined sugar;
- Coffee;
- Alcoholic beverages;
- Sodas;
- Sweets.
ALLOWED
- Fruit;
- Vegetables;
- Cereals;
- Legumes;
- Milk and dairy products;
- Eggs.
Obs.: All flour used should be whole grain.
This meal is prepared without resorting to any animal products.
NOT ALLOWED
- Any animal products;
- Refined sugar;
- Coffee;
- Alcoholic beverages;
- Sodas;
- Sweets.
ALLOWED
- Fruit;
- Vegetables;
- Cereals;
- Legumes;
Obs.: All flour used should be whole grain.
This meal is designed for people with gastro-intestinal issues. All foods are allowed, but preference is given to raw vegetables and fruit and whole-grain cereals. All flour used should be whole grain.
This meal is designed for people suffering from hypertension or an edema of any type.
NOT ALLOWED
- Salt;
- Cured meats;
- Canned foods;
- Smoked foods;
- Salted foods;
- Instant soups;
- Instant sauces, etc.
ALLOWED
All foods not containing salt.
This meal is designed for people suffering from allergy or intolerance to cow milk and related dairy products.All kinds of food are allowed provided no cow milk and related dairy products were used as ingredients.
NOT ALLOWED
- Cow milk and related dairy products;
- Cheese;
- Cream cheese.
ALLOWED
All other foods.
This meal is designed for those suffering from kidney and liver diseases.Proteins are found in most animal-origin food products, as well as some legumes. They are not out of the diet, but their quantities must be reduced by roughly 70% of the suual amounts and must never be served in the same meal.Sodium restrictions must also be considered, as well as industrially produced foods.
NOT ALLOWED
Large quantities of:
- Meat and byproducts;
- Eggs;
- Milk and dairy products;
- Soy;
- Lentils;
- Beans;
- Industrially produced foods.
ALLOWED
- Fruit;
- Vegetables;
- Pasta;
- Cereals;
- Sweets (as long as no eggs or milk were used in their recipes).
It is designed for people with celiac disease issues. Besides being gluten-free, the diet must also have a low fat content and easy to digest. Gluten is the protein content of wheat, barley, oat and rye, so these foods must be excluded from the diet. Fatty and fried foods must also be avoided.
NOT ALLOWED
- Bread;
- Sauces;
- Pasta;
- Creams;
- Pastry and cakes;
- White flour;
- Cured meats;
- Instant soups.
ALLOWED
- Lean meats and bird meat in general;
- Fruit;
- Vegetables;
- Rice;
- Gluten and Lactose free dairy products;
- Soy milk;
- Sugar and byproducts;
- Chestnuts and cheack peas.
Diabetic meals are designed for people with a deficiency in insulin production, which causes an imbalance in blood sugar levels. The diet must be spilt across several meals during the day, since sugar rate fluctuations can damage your health. ingestion of fat must be limited, since the fats metabolism is also affected by diabetes.
NOT ALLOWED
- Any kind of sugar;
- Sweets;
- Fried foods;
- Chocolates;
- Sodas;
- Alcoholic drinks.
ALLOWED
- Skimmed milk;
- Natural yogurt;
- Lean meats;
- Fresh cheese;
- Fruit;Vegetables;
- Artificial Sweeteners.
Yes, TAAG has special meals fit for several types of diets. Click here for a list of available diets. You must request these meals when you are booking your flight.
Yes, TAAG has special meals, including baby meals. You must request them when you are booking your flight.
Yes. You can upgrade by contacting TAAG at a Check-in Counter, through TAAG Contact Center or at a TAAG Store. Upgrading is subject to seat availability and payment depends on current fares.
You can choose your flight class when booking your flight — you may opt for Economy Class, Business Class, or First Class.
TAAG allows online payments with credit card (Visa and Mastercard) and Multicaixa.
"Book now, pay later" (Multicaixa) payments are only allowed in Angola.
All you need to do talk directly to the counter's employee and request a proof of payment receipt.If you have done this booking online or by telephone, you will receive an email with all information concerning your flight, including your receipt.
Upgrade always depends on the flight’s available seating. You will also be required to pay the appropriate fare.
Upgrade cost varies according to your route and the new flight class you have chosen.
Yes, you may request an upgrade to the intended flight class.
Fares for transporting extra luggage vary according to your route. Please check the fares here.
You may purchase an extra luggage item when making your booking or request it when checking in. If you purchase this service at the time of booking you will pay lower fares.
To change your booking date you must do so through our channels.
Please, contact us and we will be glad to answer your questions.
Yes you may book the flight for yourself and your travel companions at the same time. Just make sure you have all the relevant personal data with you.
Please contact us through phone number +244 923 190 000 (Angola) or +351 308 800 988 (Portugal) so that we may address the issue immediately.
When using the TAAG Call Centre service to make your booking, you can pay through the Multicaixa service. After payment has been concluded, you will get an email from TAAG including your airplane ticket and flight itinerary.
Should you make a booking and cannot pay at that time, we will keep your booking for a period of 24 hours.
You can make your flight booking by calling the phone number +244 923 190 000 (Angola), +351 308 800 988 (Portugal) or visiting a TAAG Store.
We begin by apologizing for any inconvenience caused. Please contact us through one of several channels of communication ways of getting in touch with us — you can find these contacts here.
We will examine your complaint and contact you as soon as possible.
TAAG has stores in almost every operated flight route. Click here for a list of TAAG stores
At TAAG stores you can access all services related to your flight. You can make bookings, upgrade your flight or get information.
Yes. Through TAAG’s frequent passenger program (Umbi Umbi) you will access a chat service in which you can directly interact with an agent that will help you solve all issues related to earning miles and frequent flyers.
You may contact the TAGG Call Centre through the phone number +244 923 190 000 (Angola) or +351 308 800 988 (Portugal).
O TAAG Call Centre is available from 8am to 10pm, seven days a week.
We apologize for modifying your itinerary. We know you had plans, so we’re offering you the option to choose a new date at no cost, as long as your new flight is to the same destination and in the same class as the original one.
To make the change, have your order number or reservation code close by, and follow the steps below:
1. Enter with your trip information and you will see the proposed itinerary.
2. If you want to keep this option, you don’t need to do anything. Your flight is already confirmed.
3. If you decide to change, you have the right to rebook and board within 7 days at no extra cost. If this period elapses, the ticket will be updated according to the fare rule.
4. Check other flights and select a date
5. Select the flight that suits you best.
6. Confirm the change
You must do so by our channels.
You only can correct the name on a reservation only once and you must do so by
our channels.
Name corrections of up to 3 characters (letters) are only permitted
• The name to be corrected must appear on the passport or identity card.
• The passport or identity card number must be the same as that on the ticket originally issued.
• Tickets with connections involving other companies do not allow name corrections. You must request a refund and issue a new ticket.
Keep in mind that: You will only be able to do this if you purchased your ticket through TAAG and It can have cost.
You can change your ticket as long as the fare conditions of the ticket you purchased allow it. To find out if you will be charged for any changes, please review the conditions of your ticket on your purchase receipt you will be able to change your ticket in our contact center or shops. In this case, please our Contact Center and we will assist you.
If your ticket fare allows you to, you may make changes if your trip has already started.
To find out if you will be charged for any changes, please review your ticket conditions on your purchase receipt.
If your ticket fare allows you to, you may make changes if your trip has already started.
To find out if you will be charged for any changes, please review your ticket conditions on your purchase receipt.
Keep in mind that: depend of fare you can pay fee changes and fare differences.
You can make the change on our channels.
If you purchased your ticket through a travel agency, you will need to make the change directly through the agency.
Note: Tickets from travel agencies, if within 72 hours of departure, can be changed at one of our service desks or on our helpline.
Ticket validity (specified in the fare rules):
- International/regional flights Tickets are valid for 1 year from the date of issue.
- After using the first journey they are valid for 1 year from the date of departure.
- Domestic flights Valid for 6 months.
Changes are permitted up to 3 hours before departure.
You can check the fees to change your ticket in the section My booking at
our website. Once there, go to “Purchase conditions”.
Keep in mind that depending on your destination, route, and passenger class you are flying in, some administrative services may be subject to additional fees.
Yes, you can make a same day flight changes.
Yes, you may request an upgrade to the intended flight class. Here’s how you can do it.
Upgrade cost varies according to your route and the new flight class you have chosen.
To change my booking date you must contact our channels.
If the change is voluntary, the upgrade is lost If the change is the responsibility of the airline, the upgrade will be applied to the new flight.
Yes, you can cancel your flight reservation Purchase cancellation and refund depend on the conditions fare of your ticket.
To avoid any refund restrictions, you must cancel your booking in time.
The maximum time allowed to cancel a reservation without penalty, also known as the "cancellation window," is 3 hours prior to departure.
To cancel your booking date and for more information regarding flight cancellations, you must contact on our channels.
If your ticket fare allows you to, you will have to pay the No Show fare. Contact a TAAG store for more information.
Yes. This booking will be dependent on seating availability and payment of the No Show fare.
If you lost your flight you should head to a TAAG and request a new booking. In this case, you must pay a No Show fare.
To request a ticket refund, you must consider the conditions that apply to the fare you chose.
Caused by the airline
• Loss of a connection caused by us
• Change of itinerary
• Flight cancellation
• Delay in flight departure exceeding 5 hours (Different from climate conditions or causes beyond the control of the airline)
At the will of the passenger
• Retraction of purchase
• Passenger's illness or death
Refunds are only permitted within ticket validity, which is one year for international/regional flights and six months for domestic flights. The validity period starts from the date of issue or the date of the first outbound travel, as applicable (unless specified differently in the fare rules).
In the My booking section of our website, you'll find all the information about
the conditions for returning your ticket.
Note: making your application 15 days before the expiry of the ticket guarantees that the process will be successful.
We will refund your ticket to the payment method you used to purchase within 15 work days from the time the request is made (in Brazil it will be within 7 natural days). The time it will take for the money to be reflected in your account will depend on each bank, hoping it will be as soon as possible.
The total amount to be refunded will depend on the fare you purchased. You can check the information your ticket in the section My booking at our website. Once there, go to "Purchase conditions".
If your flight was cancelled or rescheduled, we will refund the total of the flights and services you purchased from us and did not use.
Keep in mind that: depending on your purchased channel, destination, route, and passenger class you are flying in, some administrative services may be subject to additional fees.
Refunds must be handled by the issuing Sales Office or Travel Agency, as applicable, and must be processed as per the original payment method.
Specifically for TAAG direct sales in Angola, all refund requests must be addressed and proceeded by channels.
As a passenger, you have the right to request a full refund of your ticket under the Withdrawal Law if your trip has not started. Check the conditions fare for your ticket.
You can request a refund for your ticket on our channels.
Please review the conditions that apply to the fare you purchased.
For the refund of the tickets you must present ticket, IBAN or count bank, Copy of Passport or Identity Card.
You may request the ancillary with the refund of your tickets Only in case the refund is involuntary.
The refund will only be issued if the service is not provided.
If you redeemed your ticket Umbi Umbi please contact our Contact center to
make the corresponding refund.
In the case of paying tickets to third parties an extract of the payment made must be presented so that the amounts can be transferred into the account of the person who paid.
Tickets paid by state entities, and not only, must be requested and reimbursed to the entities that made the payments.
For non-refundable fares are non-refundable while for refundable fares shall be used to cover possible residual amounts.
Non-refundable tickets and cancellation fees from refundable tickets will be waived in case of death of a passenger or immediate family member. A valid death certificate must be provided as proof when the refund is requested Spouse, ascendants or descends can claim for the refund with proof of relationship to the deceased.
The first option is rescheduling the flight and lastly, You may request a refund of your ticket but This request is subject to approval by the Headquarters' Commercial Department and Refund department Kindly submit a request on our channels.
You may request a refund if you, a relative (first and second degree of consanguinity) and only if you meet the following conditions:
• The ticket was purchased before you became sick.
• You became sick before or during the trip.
• In the case of relatives, you must provide a document that shows proof of this consanguinity (first and second degree).
• Disability or medical certificate issued by a hospital or healthcare center, including:
• A doctor's authorized stamp.
• Reason for not being able to fly or medical procedure.
• Name of the patient.
• Date of the medical procedure or reason for not being able to fly.
Tickets are refunded at the place where they were issued, as well as in the issue
currency.
Refunds can only be made to oneself, except when it comes to children, the elderly, people with physical weaknesses, and dead passengers. In the absence of the ticket owner, a power of attorney recognized by the notary may be presented to the section. You remember the transfer goes to the ticket owner.
In case of flight cancellation due to overbooking, TAAG will take full responsibility. You can reschedule your flight or request a refund.
There may be overbooking whenever the number of flight reservations is greater than the number of available seats in the airplane. When this situation occurs, TAAG will take full responsibility and will make all the necessary efforts to offer a viable solution to its clients.
Waiting time is dependent on the situation that caused the flight delay. All information on the issue will be provided at the airport.
TAAG has agreements with several hotel services ensuring a quality stay for its clients.
Yes, you are entitled to a full refund of the value paid. In this case, no administrative fares will be charged.
In case your flight has been cancelled, TAAG will place passengers on the next flight.
Yes, whenever flight delays are significant and may interfere with meal and rest times, TAAG will provide free meals and lodging.
Whenever there are delayed flights, TAAG keeps partners informed with the expected new departure time.
Non-refundable tickets and cancellation fees from refundable tickets will be waived in case of death of a passenger or immediate family member A valid death certificate must be provided as proof when the refund is requested. Spouse, ascendants or descends can claim for the refund with proof of relationship to the deceased.
You have 60 days from the date of the affected flight to request an exemption, reschedule your flight or request a refund due to force majeure. The 60 day period must be within your ticket's period of validity (one year from the date of purchase).
The miles your earned can be used as discounts for Award Tickets and/or Upgrades. The number of miles you need varies depends on the flight or upgrade you want.
Use our miles calculator to know how many miles you will need for your dream trip!
Registration is simple, completely free, and can be done online, at a TAAG Store or through our Call Center. You can also register aboard our airplanes, during a flight.
As soon as you make your registration you will immediately receive a temporary number that will identify you as a Umbi Umbi Club member. Your permanent card will be available 30 days after your first flight.
TAAG is constantly looking for the best partners for its clients. You can check the updated partner list.
Status Miles are those that gain value only with the value spent on your flights. These miles are the ones used to determine your Umbi Umbi Status. The bonus miles you earn do not count towards the amount of miles you need to change Status.
Bonus miles depend on your Status. The lower Status, Classic, offers you 10% in bonus miles, while Silver status offers 25% and Gold status gives you 50%.
The Umbi Umbi Club Program includes 3 different types of status: Classic, Silver and Gold. The more miles you earn, the greater your status will be.
Each status has its own special benefits, which increase as you go up in level of status. You can get more information about Status levels here.
Award Tickets and Upgrade must be request by writing at least 10 working days before the date of flying.
Your request must include the date, class and intended flight route.These awards are not cumulative — this means that you cannot acquire an Award Ticket and an Upgrade for the same flight.
Upgrades allow you to change your flight class from Economy to Business or Business to First Class.
Award Tickets offer you back the cost of your ticket, meaning you will only have to pay flight fares.
If for some reason miles are not credited into your account, please send an email to info@umbiumbiclub.com or contact our Call Center.To make sure you get a faster service and response, please tell us your Umbi Umbi Club number, ticket number and flight date(s).
Your miles will be credited within a period of 72 hours after your flight.
Yes, registration is completely free.
Registration is completely free and is available for all clients above the age of 12.
Every time you fly, you earn miles. 1 Dollar = 1 Mile, which means that if your flight tariff is 1000 dollars, you will earn 1000 miles Umbi Umbi.
To earn these miles, all you need to do is show your membership card and give us your number when you are booking your flight.
To take your dog or cat with you to Angola, you must present the following documents:
- Import Certificate issued by Angola's veterinary authorities;
- Rabies Certificate issued by a licensed veterinary doctor four months before arriving in the country.
Arms and weapons of all kinds, including ammunitions, are not allowed.
Yes, you can carry up to 2 litres of wine and 1 litre of spirits (gin, vodka, rum, whiskey, tequila, brandy, etc.)
Yes, as long as their total value does not exceed USD 500.
As long as you are at least 18 years old, you may carry up to 400 cigarettes or 500 grams of cigars or other tobacco products.
If you need additional information, you should contact the Angolan Embassy in your country of residence.